Prices and ordering

1.1 Orders must be placed by telephone, fax, email or ordered online.

1.2 We do not currently charge VAT.

1.3 When an order is made by telephone written confirmation is NOT required. If You choose to send written confirmation of an order you must ensure that the order is clearly endorsed “confirmation”. Not endorsing the confirmation will result in the order being duplicated. You will then be responsible for settlement of the duplicated order.

1.4 If an item is not in stock you will be advised within 48 hours of receipt of your order. You will be offered an alternative product or you may cancel your order.

Delivery

2.1 Free delivery applies to all orders placed for mainland UK delivery (except for Perspex) subject to a minimum value of £48. On all orders below £48.00 carriage will be charged at £3.95.

2.2 Light Stitches shall use reasonable endeavours to deliver by the delivery date specified (typically three working days for stock items). Light Stitches will not be liable for any delay in delivery or the consequence, loss or damage that is caused by such delays.

2.3 Next day delivery is available at a fee of £4.97

Payment

3.1 All orders must be paid not later than thirty days from the date of invoice.

3.2 In the event of default the Company reserves the right to charge interest at the rate of four percent above current NatWest Bank Base Rate or the statutory rate conferred by The Late Payment of Commercial Debts (Interest) Act 1998 at monthly intervals on the overdue portion of the account and to suspend or cancel the contract in respect of any undelivered Goods.

3.3 Where a credit or debit card is used to pay for goods Light Stitches won’t store any customer’s financial details (i.e. card numbers). The only information that we keep on record (solely for Light Stitches’ use), which is not in the public domain is the name of the person that goods have been delivered to.

Ownership of the Goods

4.1 Ownership of the Goods delivered or to be delivered by Light Stitches will only be transferred to You upon receipt of full payment of all sums owing to Us. Light Stitches retain full legal and beneficial title to the Goods and reserve the right at any time to require You to deliver up the Goods to Light Stitches. Failure to do this upon Light Stitches’s request will mean Light Stitches may enter into any of Your premises or those of any third party premises where the Goods are being stored.

Guarantee

5.1 Unless otherwise specified and subject to clause 5.2, the Goods are guaranteed against defect caused by faulty materials or workmanship for a period of 12 months from the date of despatch.

5.2 The Guarantee is given provided that:

(a) Light Stitches are promptly notified in writing upon discovery that the Goods are defective due to faulty materials or workmanship;

(b) the faulty goods are returned to Light Stitches within 12 months from the date of despatch. They shall be accompanied by proof of purchase (delivery note or invoice) and details of the nature of the defect.

(c) the Goods have been paid for in full

(d) examination by Light Stitches confirms that the suspected defect has not been caused by normal wear and tear, wilful damage, negligence, misuse, neglect, method of storage, faulty installation, faulty handling, testing or repair (without Light Stitches approval), using the Goods in a manner which could not reasonably be expected during normal use or outside of the manufacturer’s operating instructions.

Limitation of liability

6.1 Light Stitches’s liability under the Guarantee shall be limited to replacing, repairing or issuing credit.

6.2 Except in respect of death or personal injury caused by the Light Stitches’s negligence, or liability for defective products under the Consumer Protection Act 1987, the Company shall not be liable to the Purchaser by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods (including any delay in supplying or any failure to supply the Goods in accordance with the Contract or at all) or their use or resale by the Purchaser, and the entire liability of the Company under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these terms and conditions.

6.3 Subject to clauses 6.5 and 6.6 below and as otherwise expressly provided in this Agreement, all warranties, conditions or other terms whether express or implied by statute or common law or otherwise are excluded or limited to the fullest extent permitted by law. In particular Light Stitches make no representation or warranty that the Goods are either of satisfactory or merchantable quality or fit for any purpose or that they conform to any description. You agree that responsible for Your own skill and judgement in selecting the Goods.

6.4 Subject to clauses 6.5 and 6.6 and to the Guarantee given in accordance with clause 5. Light Stitches exclude all liability for any loss, damage or expense suffered or incurred by You as the direct, indirect or consequential result of the Goods either not being of satisfactory or merchantable quality, or fit for any purpose, or conforming to any description and You hereby irrevocably waive all rights and/or remedies (if any) which You may have or have had in respect of such loss, damage or expense and/or in respect of any breach or default of any warranty implied by statute, equity or common law concerning the quality, fitness or description of the Goods.

6.5 Light Stitches shall not be liable for incidental or consequential damages for any breach hereof, including but not limited to costs of removal and re-installation of Goods, loss of goodwill, loss of profits or loss of use.

6.6 Nothing shall limit Light Stitches’s liability in respect of death or personal injury caused by Light Stitches’s own negligence.

Returns and Cancellation

Rights of cancellation if the Purchaser is a Consumer purchasing Goods Online

7.1 You may cancel the Contract at any time up to the end of seven working days after you receive the Goods. A working day is any day other than weekends and bank or other public holidays.

7.2 To exercise your right of cancellation, you must give written notice to Light Stitches by hand or post, fax or email to our address giving details of the goods ordered and (where appropriate) their delivery.

7.3 If you exercise your right of cancellation after the Goods have been delivered to you, you will be responsible for returning the Goods to Light Stitches at your own cost. The Goods must be returned to the Returns Department at the address shown in the address. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

7.4 Once you have notified Light Stitches Ltd that you are cancelling the Contract, Light Stitches will refund or recredit you within 30 days for any sum that has been paid by you or debited from your credit card for the Goods.

7.5 If you do not return the Goods as required, Light Stitches may charge you a sum not exceeding the direct costs of recovering the goods.

Rights of Cancellation for other Purchasers

7.6 Other than Goods returned under Guarantee or for shortages or damages, returns will require Light Stitches’s prior Agreement and will only be accepted in the original packaging. A 25% handling charge with a minimum charge of £3.00 will be applied. Goods must be returned within 30 days of the date of delivery.

7.7 If there are shortages or damages to the Goods that have occurred during transit it you must notify us within 48 hours from the time of delivery, giving full details.

7.8 If Goods are returned You must quote the delivery note number in full.

7.9 Where Light Stitches accept that there has been a shortage in Goods despatched or the Goods have been damaged in transit, Light Stitches will replace the Goods or offer a full refund if no replacement is available.

7.10 Order Cancellation: Cancellation of an order will only be accepted after prior agreement. Light Stitches will not accept cancellation for any items ordered specially by Light Stitches on Your behalf.

Other Items

8.1 Dimensions and other ratings with relation to the products supplied are subject to normal tolerances. Unless otherwise stated, electrical ratings represent safe working limits.

8.2 Light Stitches reserve the right to discontinue any product, make changes to product specifications or use different manufacturers to those stated in Light Stitches’s catalogue, promotional material or on Light Stitches’s website, without notice. Any information contained in documentation, printed or otherwise is correct to the best of Light Stitches’s knowledge at time of going to press.

8.3 If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.

8.4 Light Stitches shall not be liable to the Purchaser or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control: acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties.

8.5 The contractual terms governing any agreement or contract (the “Contract”) between Light Stitches Ltd and those purchasing (“You”, “you” or the “Purchaser”) goods from the Company are contained exclusively within these terms and conditions which shall apply to all Contracts. The Contract shall to be governed by and construed in accordance with the laws of England and Wales whose courts shall have non-exclusive jurisdiction in connection with any dispute arising out of or in connection with it.

8.6 All images are used for illustration purposes only.